HIMSS10 – Lexmark

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Michael Tranchina speaks with Ken Woodruff, Industry Director for Healthcare at Lexmark. Mr. Woodruff talks about Lexmark’s 16 years in the healthcare market, and describes how Lexmark has developed innovative printing solutions that integrate with EHR systems and other Health IT. Michael Tranchina and Mr. Woodruff review some of Lexmark’s new products, including printing solutions with down time reporting capabilities.

Category: HIMSS10, Tradeshows
Date: March 29, 2010
Views:4,144 views

Michael Tranchina: Hi, this is Mike Tranchina with EHRtv and today I'm with Ken Woodruff, Industry Directory for Health Care at Lexmark. Hi, Ken.

Ken Woodruff: Hi, how are you doing?

Michael Tranchina: So tell me what's happening at Lexmark to adopt and get ready for the changes that we see in the health care industry.

Ken Woodruff: Yes, we've been focused on health care for going on 16 years now. The thing that we've been focused on most recently just looking at this trend, the move from paper-based processes to electronic processes and how we play being that we're a printer company. That's what we're here to talk about at HIMSS today some innovative solutions to help address some of the new issues that you have as you move to electronic patient records.

Michael Tranchina: You have some new products that are coming out. Tell me about some of the innovations that you've come up with

Ken Woodruff: One of the key solutions that we're unveiling today we call our Downtime Reports printing solution. As hospitals switch from paper to electronic records, they've got a new problem: what if the network or the system goes down. So we've got a very innovative solution that helps to ensure access to critical information that clinicians need to ensure quality patient care.

Michael Tranchina: Tell me a little bit more about that. How does it work and if I were a physician what would you say to me to help me understand your technology, your solution and make it easier for me to go to EMR?

Ken Woodruff: One of the first things we hear as organizations are posed with the proposition of moving away from the security of paper-based information, you know, because pieces of paper don't need batteries and so forth, how can I be assured that I'm going to have something as reliable to be able to get the critical information I need. That's what led to the development of this Downtime Reports printing solution. This is the world's first printer with an imbedded down time report printing application. Basically stores critical reports and information that you need on the printer's encrypted hard drive so it's securely available and easily accessible through the touch of a button on the touch screen interface on many of our devices. We've got the world's first touch screen printer as well as touch screen enabled multi function devices which are going to be the same devices that exist in physician offices and hospitals and clinics for all of the printing, copying and faxing and that sort of thing. So we'll show you how that solution works here in a minute because it's very innovative.

Michael Tranchina: Okay, great. Tell me a little bit about how you see your solutions meeting the needs of physicians who are trying to comply with Meaningful Use?

Ken Woodruff: Well, clearly to qualify for Meaningful Use, you have to adopt these new solutions. There's hesitancy as you move from the paper-based process to the digital process as you think about some of these issues - system network downtime. So how can you solve that so that it is not a concern, so there is no obstacles in the way of fully embracing these new electronic technologies and that's how I think we help.

Michael Tranchina: So your tools make it easier for doctors to make that move and reduce the risk?

Ken Woodruff: Right, right.

Michael Tranchina: Because of course, physicians are fearful of the risks that they have to take on: what if this happens, what if that happens?

Ken Woodruff: Exactly.

Michael Tranchina: And you're providing that backup support?

Ken Woodruff: Yes, right. It's a way - and you'll see this, we’ll look at the solution - at the touch of a button to very easily print in paper, only if needed, critical reports that are stored on the computers encrypted hard drive.

Michael Tranchina: So you're going to show me about this new product now?

Ken Woodruff: Yes.

Michael Tranchina: Okay, great, thanks.

Ken Woodruff: Let me show you how the solution works. Imagine that I am working in a hospital and I've just learned that the hospital information system's down. I'm working in a nursing unit and I need the latest physician census report say for example. Or maybe nursing work lists which are the important things that nurses have to go through - check lists if you will. Normally, in my paper list world, I could access that online but now the system's down. So that's not a problem since we've got the Lexmark Downtime Report solution deployed on all of the devices in our nursing units like the one that you see here. In fact, this is one of the world's first printers that has a touch screen interface on it so you can do some of these types of print-on-demand solutions. If I need to get access to a report I simply walk up and touch the Downtime Reports icon. Now this can be enabled with authentication with or without. I have authentication turned off here since I'm assuming this is in a secure area. I simply select the folder for my nursing unit, unit one and I select the report I want. I'm going to select the physician census and it prints immediately. While that's printing, notice that I also have a category for blank forms. That's to be able to print forms to document things that may happen during a down time. For example, a patient admission, discharge or transfer. Important things you have to document and get into the system when the system comes back up. So same sort of selections there; simply print a form and I'll have that ready to go. Here I've gotten my report and ready to go. What a great way to help clinicians ensure they have access to what they need during a system down time. So this I think is going to help with one of these barriers to adoption, this concern as you move away from security of paper to a paperless system, how can you be assured that you have access to the critical information you need.

Michael Tranchina: Ken, tell me about this product that you have here.

Ken Woodruff: Well, this is one of our multi function products typical of what you'd see in a clinician's office, a clinic, a doctor's office, hospital. It handles print, copy, fax and scanning. The key thing that differentiates Lexmark is that we have developed applications that run on this device to help take care some of the new requirements that you have as you move from the paper based world to the digital world. As an example, we saw the down-time solution but hospitals don't switch to paperless overnight. They may start by still documenting on forms and then scanning those forms into their EMR. So one of the solutions we have installed on this device is an application that essentially turns the touch screen into a forms kiosk that would allow you to print a personalized form that has bar codes that identify that patient by whatever index, their account number or medical record number and the form type. Once I've created that personalized form and I document on that form, it's immediately ready to scan into the system, automatically indexed into the systems to expedite that process as well. We have both of those applications installed here, both the print-on-demand bar-coded form and the scan to the EMR or whatever system they're using to process.

Michael Tranchina: So this is not a standard off-the-shelf scanner. This is a scanner that was developed specifically to provide tools for physicians who are going to be scanning in medical records to be able to, like you said, index the records.

Ken Woodruff: The product itself is just a standard multi function device. All of our multi function devices have what we call the imbedded solutions framework that allows us to run job applications right on the device itself. We've developed these applications or plug-ins or some people might call them widget that you can install on the device and allow it to become, for example, a forms kiosk to print forms on demand or to be an on-demand scanner to be able to scan those. So imagine a physician practice office. Instead of having a dedicated scanner and a dedicated printer, you've got this all-in-one device now that can easily provide those other capabilities above and beyond just your basic print, copy, fax.

Michael Tranchina: So after they make that move to an EMR they still have a full functional scanner, printer --

Ken Woodruff: Yes. They're going to need that for some time to be able to print and so forth but now we provided the hardware platform to do things like scanning, one of the new requirements that arises as you start moving to the EHR.

Michael Tranchina: Thank you, Ken. Appreciate your time.

Ken Woodruff: Thanks.

Michael Tranchina: This is Mike Tranchina at EHRtv at HIMSS10.

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