HIMSS10 – Motorola

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At HIMSS10, Michael Tranchina speaks with Vivian Funkhouser, Principal of Global Health Solutions for Motorola. Since Motorola equals mobility, Ms. Funkhouser provides a detailed overview of Motorola’s portfolio of products that help healthcare professionals improve care delivery and communications.

Category: HIMSS10, Tradeshows
Date: April 23, 2010
Views:4,985 views

Michael Tranchina: Hi, this is with EHRtv and I'm here with Vivian Funkhouser, Principal of Global Health Solutions for Motorola. Hi, Vivian.

Vivian Funkhouser: Hi, Mike. It's good to meet you.

Michael Tranchina: Tell me about Motorola's position in the health care IT area. We all know Motorola from their radios and it's an incredible company. What are you doing in the health care IT market?

Vivian Funkhouser: Well, Motorola equals mobility. That's what we're known for. We have armed the EMT's with those two-way radios. From the time of an emergency accident in the ambulance into the hospital, throughout the hospital for the testing as well as outside the hospital, into the home and the physician's office. Motorola is all about mobility and that is mobility into the user's hands so that we take them away from the desk and put data into their hands so they can do their job wherever they are. But the key is really, Mike, accessing information in a reliable, accurate way in real-time so that they can care for that patient and then seamlessly populate into the electronic medical record (EMR) as well as extract out of the EMR to really care for that patient right there wherever they are without having to tethered to a desk or centrally. So Motorola, in representing mobility, we actually work with the solutions in the hands of users but what good is that if you don't have a good network to back it up. So we look at really the end to end and what I call, from the back end to the bedside looking at the network, the application that rides on that network which we work through the partner community. We don't really work with the applications. And then finally, with that mobile device in the hands of the user.

Michael Tranchina: So you're here in at HIMSS and obviously, you have some products that you're displaying. Tell me about some of the products that you're going to be promoting this week at HIMSS.

Vivian Funkhouser: Sure, we really look at it holistically. And again, looking at mobility as really the end goal, but looking at the network to support that end goal. So as you're looking, let's just say with the EMR or EHR. It is important to certainly push out a device into the user's hands but if you don't look at the network, re-evaluate your network or even deploy a good sound wireless network, then you're going to run into trouble and it's going to create frustration in the hands of the users. So we look at the network, meaning the wireless LAN network, both indoor and outdoor holistically to prepare for a deployment of an EMR. So here, we'just standing in front of our wireless network. Motorola is the only company in the market that has a tri-radio device. So working both within the hospital or within the physician's office with a device as well as the support of that on the broadband network. So think about it in the network. The physician's office certainly wants to be connected to the hospital so it's creating a blanket of a secure network to be able to communicate back and forth without having to pay that monthly T1 line carrier fee.

Michael Tranchina: So you have other products. Do you want to show me some of the other products you're going to be displaying?

Vivian Funkhouser: Sure. Would you like to walk around with me? Those really focus on in the hands of the users. We'll be talking about nurse communications and we'll be talking about bar code scanning to improve patient safety.

Michael Tranchina: Okay, let's go. Okay, Vivian, tell me what you have here.

Vivian Funkhouser: OK. Well, when we look at mobility, we think about communications don't we - especially associated with Motorola. But communications in the clinical environment does have some limitations and some requirements. You got to be able to wipe it down and sanitize it. So anything that I show you today is certainly sealed and is capable of being sanitized.

Michael Tranchina: Wow. That's very important I imagine.

Vivian Funkhouser: So when we look at devices, when we look at just communication, this is a device that we launched just last year. Healthcare workers have been very excited about this because it takes communication and it's kind of the next generation pager but more robust than just a pager. It's a powerful communication tool for clinicians whether they be nurses or task workers. And if you think about the physician's office, you know, even a single physician's office, they do have needs even within that office to be able to communicate front office to back office. So this is a push to talk device. You can do a page of a group page, of one to one, one to many, you can also scroll down. More exciting than that though is that this device links in with your two-way radios whether it be a Motorola branded radio or a different brand radio. So we've got a lot of excitement for being used, for example, in the emergency department. Clinicians in the emergency department are then able to not only communicate with security within their own facility, but communicate out to the ambulance, like communicate with the EMT's. So we have also co-branded this with Vocera outside it. So you will see this form factor with the Vocera logo on it and Vocera is selling this in the marketplace. Everybody knows Vocera for their badges, right Mike?

Michael Tranchina: Oh, yes. And this is all able to be sanitized in a health care environment.

Vivian Funkhouser: Absolutely, yes. What we have is a little compliment to that and believe it or not, I'll bet your viewers know pagers are still used in healthcare aren't they. Can you believe it?

Michael Tranchina: I didn't know that.

Vivian Funkhouser: Old-fashioned pagers. Not only that, talk to some IT people who work in the basement and they live that back belt effect. They've got a pager and a cell phone and a voice-over IP phone and probably their own personal device. So Motorola also has the next generation pager. It's also a push to talk, one to many, with very minimal delay and they also connect in with these other devices. So you've got a variety of devices because Motorola believes that, depending on the user's workflow, you can't just slot in one device and expect it to be applicable for everybody. So we have a portfolio of devices that then link together and seamlessly interact and communicate. It's step one to that goal of interoperability.

Michael Tranchina: Yes, we've heard that a lot.

Vivian Funkhouser: I know we have. So today we can do with voice, tomorrow, it's not the technologies fault but tomorrow we hope that the industry will be able to do it with data as well.

Michael Tranchina: Right. Now, you have a scanner that you want to show us.

Vivian Funkhouser: We do.

Michael Tranchina: Okay, let's go take a look.

Vivian Funkhouser: Okay.

Michael Tranchina: Okay, Vivian. You have 2-D scanner that you want to show us.

Vivian Funkhouser: We do.

Michael Tranchina: Tell me about that.

Vivian Funkhouser: Part of our product app today has been a 2-D cordless scanner that works on the mobile work stations. Primarily in the four walls of the hospital the nurses you will see are pushing around these carts during their shift and they're confirming the five rites at the bedside with the patient before they give them the medication. Some of the requirements is a bar code scanner. They've done a corded scanner quite a bit but the industry is moving to a cordless scanner. And why is that? Because it allows the nurse to have a little bit more freedom getting around all the patient wires and things to get to the bedside, but it also helps reduce the risk of infection control because the wire then doesn't get in the way and doesn't get contaminated. What Motorola has done is developed a 2-D cordless scanner. So you see, no cord gives the nurse the freedom to do her job wherever she is. So it's charged capture. Now, this is a 2-D imager so it's taking a picture of your bar code whether it be a 1-D linear bar code or a 2-D image type of bar code. It's also what we call a block buster scanner. New in the market place, it's a one, two, three, shoot and go. You don't have to align it anymore and play in and out; you just really shoot and go to take the scan. The other thing that we found out when we were developing this scanner is the real estate on the cart is premium. Nurses say "don't take away my work space." So what Motorola did, and while this is put here for the demonstration, is we mounted the scanner on the back of the cart from the monitor. So it's not interfering with her work space, she's able maximize her work space and yet have the freedom to do her work wherever she is. Mobility, right?

Michael Tranchina: Right, yes. Well, thank you, Vivian. I appreciate your time and this is Mike Tranchina with EHRtv at the Motorola booth at HIMSS10.

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